Terms of service

TERMS OF SERVICE

Last updated: 4 August 2026

OVERVIEW

This website is operated by Adem Kurnaz trading as Kurnova Pets.

Throughout these Terms, the words “we”, “us” and “our” refer to Adem Kurnaz trading as Kurnova Pets.

These Terms of Service govern your use of kurnovapets.com and any purchase you make through the website.

By visiting our website, creating an order or purchasing a product, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Returns and Refunds Policy.

Please read these Terms carefully before using the website.

1. BUSINESS DETAILS

Kurnova Pets is operated by:

Adem Kurnaz trading as Kurnova Pets
16 Highlea Close
London
NW9 5GR
England

Email: sernazuk@gmail.com

Kurnova Pets is not currently VAT registered.

2. ELIGIBILITY

By placing an order, you confirm that:

• You are legally capable of entering into a binding contract
• You are at least the age of majority where you live, or have permission from a parent or legal guardian
• The information you provide is accurate and complete
• You are authorised to use the selected payment method

You may not use our website or products for unlawful or fraudulent purposes.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, photographs, colours, sizes and measurements accurately.

However:

• Screen settings may cause colours to appear slightly different
• Handmade, fabric or filled products may have small variations
• Measurements may vary slightly due to the shape and filling of the product
• Product packaging may be updated without notice

Please review the product description, measurements and size information carefully before ordering.

Contact us at sernazuk@gmail.com if you need assistance choosing a size.

4. PET AND VEHICLE SAFETY

CozyRide is designed to provide a soft and comfortable resting area for pets during normal car journeys.

It is not represented as a crash-tested pet restraint, child car seat or safety device, unless a product page expressly states otherwise and provides supporting certification.

Any internal attachment should be connected to a suitable pet harness and never directly to a collar.

Customers are responsible for:

• Supervising their pet appropriately
• Checking straps and attachments before every journey
• Using a suitable harness or legally required pet restraint
• Following the product instructions
• Following applicable road and animal-transport laws
• Replacing the product if it becomes damaged or excessively worn

Do not allow a pet to chew straps, clips, zips or filling materials.

5. PRICES AND CURRENCY

Prices are displayed in the currency selected by the customer or assigned to their market.

The final price, available discounts, shipping charges and any applicable taxes will be displayed at checkout before payment is completed.

Currency conversions may be provided automatically and may change based on current exchange rates.

We may change product prices at any time. Price changes do not affect an order that has already been accepted.

6. CUSTOMS DUTIES AND IMPORT TAXES

Kurnova Pets currently sells to customers in:

• United Kingdom
• United States
• Canada
• Australia

Applicable customs duties and import taxes for orders shipped to these destinations are covered by Kurnova Pets unless clearly stated otherwise before checkout.

Customers should not normally be asked to pay an additional customs charge when their order is delivered.

If you are unexpectedly asked to pay a customs charge, contact sernazuk@gmail.com before making payment.

7. ORDERS

After placing an order, you should receive an order-confirmation email.

The confirmation email acknowledges that we have received your order. Your order is accepted when it has entered fulfilment or been dispatched.

We may cancel or refuse an order where reasonably necessary, including where:

• A product is unavailable
• The delivery address is incomplete or unsupported
• Payment cannot be authorised
• Fraud or unauthorised activity is suspected
• An obvious pricing or product-information error has occurred
• The order breaches these Terms

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

8. ORDER INFORMATION

You are responsible for providing a complete and accurate:

• Customer name
• Delivery address
• Email address
• Telephone number, where requested
• Billing information

Contact us immediately if any information is incorrect.

We will try to amend the order, but changes cannot be guaranteed once processing or dispatch has begun.

Additional delivery costs caused by an incorrect address may be charged where legally permitted and where the error was supplied by the customer.

9. PAYMENT

Payments are processed through Shopify Payments or another payment provider displayed at checkout.

We do not directly store complete payment-card details.

You agree to provide accurate and current payment information and authorise the relevant payment provider to charge the total shown at checkout.

An order may be delayed or cancelled if payment is declined or requires additional verification.

10. PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes:

• Must be used before their stated expiry date
• Cannot usually be exchanged for cash
• May be limited to certain products, customers or countries
• May not be combined unless expressly permitted
• Must be entered correctly before checkout is completed

We may cancel a promotion where there has been fraud, misuse or an obvious technical error.

This does not affect orders already validly accepted unless required to correct fraud or an obvious mistake.

11. PROCESSING AND DELIVERY

Orders are normally processed within 1–2 business days.

Estimated delivery is normally 5–8 business days after processing, depending on the destination and delivery conditions.

These timeframes are estimates rather than guaranteed delivery dates.

Delivery may occasionally be affected by:

• Carrier delays
• Severe weather
• Public holidays
• Customs inspections
• Incorrect address information
• Events outside our reasonable control

If there is a significant delay, contact us at sernazuk@gmail.com. Where required, we will provide an updated estimate and any cancellation or refund options available under applicable law.

Further details are available in our Shipping Policy.

12. TRACKING

Tracking information will be provided when available after the order has been dispatched.

Tracking updates may take time to appear after the shipping label is created.

Contact us if tracking has not updated for an unusually long period or if the parcel appears to be lost.

13. RETURNS, CANCELLATIONS AND REFUNDS

Our Returns and Refunds Policy forms part of these Terms.

Customers in the United Kingdom, United States, Canada and Australia are offered a 14-day change-of-mind return period, subject to the conditions explained in that policy.

Approved returns are free when the customer follows the return method provided by Kurnova Pets.

Do not return an item without contacting us first.

Nothing in these Terms limits your mandatory legal rights concerning products that are faulty, unsafe, damaged, misdescribed or not fit for their intended purpose.

14. DAMAGED, FAULTY OR INCORRECT PRODUCTS

Inspect your order after delivery.

Contact sernazuk@gmail.com if the product is damaged, faulty, unsafe, incorrect or materially different from its description.

Please provide:

• Your order number
• A description of the problem
• Clear photographs or video where appropriate

Depending on the circumstances and your legal rights, the available remedy may include repair, replacement, partial refund or full refund.

15. PERSONAL INFORMATION

The collection and use of personal information through the website are governed by our Privacy Policy.

Shopify and other service providers may process information where necessary to operate the website, process payments, prevent fraud, fulfil orders and provide customer support.

16. MARKETING COMMUNICATIONS

Where you provide valid consent, we may send marketing emails or messages about products, promotions and store updates.

You may unsubscribe at any time using the unsubscribe link in the communication or by contacting us.

Transactional communications relating to an order, delivery, refund or customer-service request may still be sent where necessary.

17. CUSTOMER REVIEWS AND CONTENT

You may submit reviews, photographs, comments or other content where this feature is available.

By submitting content, you confirm that:

• You created it or have permission to use it
• It is truthful and based on your genuine experience
• It does not violate another person’s rights
• It is not unlawful, threatening, discriminatory or defamatory
• It does not contain malicious software or misleading promotional material

You retain ownership of your content.

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use submitted content in connection with Kurnova Pets and its marketing, unless you withdraw permission where legally permitted.

We will not prevent or penalise customers for publishing honest negative reviews.

18. INTELLECTUAL PROPERTY

The website and its original content, including our branding, text, graphics, layout and original photographs, are owned by or licensed to Kurnova Pets.

You may use the website for personal shopping purposes only.

You may not copy, reproduce, sell, distribute or commercially exploit our protected material without written permission.

Third-party trademarks and payment logos remain the property of their respective owners.

19. ACCEPTABLE USE

You must not:

• Use the website for fraud or unlawful activity
• Attempt to gain unauthorised access to the website or another account
• Upload viruses, malicious code or harmful material
• Scrape or collect information using automated systems without permission
• Interfere with the operation or security of the website
• Impersonate another person
• Submit false payment, delivery or account information

We may restrict access where reasonably necessary to protect customers, the website or our business.

20. THIRD-PARTY SERVICES AND LINKS

The website may use or link to third-party services, including Shopify, payment providers, delivery companies, review platforms and social-media websites.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent websites or services that we do not control, except where the law provides otherwise.

21. ERRORS AND AVAILABILITY

Occasionally, the website may contain typographical errors, inaccurate information or omissions relating to descriptions, pricing, promotions, availability or delivery.

We may correct genuine errors and update information.

Where an obvious error affects an order, we will contact the customer and provide the option to continue with corrected information or receive a refund.

22. WEBSITE AVAILABILITY

We aim to keep the website accessible and secure, but we do not guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our reasonable control.

23. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of mandatory consumer rights
• Any other liability that cannot legally be excluded

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by someone purchasing as a consumer.

You are responsible for using products in accordance with their instructions and for supervising your pet appropriately.

24. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, transport disruption, strikes, customs delays, natural disasters, government action, network failure or carrier disruption.

This section does not remove any cancellation, refund or other mandatory right available to you.

25. SEVERABILITY

If part of these Terms is found to be unlawful or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.

The remaining sections will continue to apply.

26. WAIVER

A delay or failure by us to enforce a provision does not mean that we have permanently waived that provision or any related right.

27. TERMINATION

We may suspend or terminate access to the website where a user materially breaches these Terms, engages in fraud or threatens the website’s security.

Any obligations arising before termination will continue where appropriate.

28. GOVERNING LAW

These Terms and any contract between you and Kurnova Pets are governed by the laws of England and Wales.

Nothing in this section removes any mandatory consumer protection available under the law of the country, state, province or territory where you live.

Customers in Australia retain all rights under the Australian Consumer Law.

Customers in Canada retain applicable federal, provincial and territorial consumer rights.

Customers in the United States retain applicable federal and state consumer rights.

Customers in the United Kingdom retain applicable UK consumer rights.

29. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our products, services, business practices or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not retrospectively remove rights relating to an order already accepted.

30. CONTACT US

Questions about these Terms should be sent to:

Email: sernazuk@gmail.com

Adem Kurnaz trading as Kurnova Pets
16 Highlea Close
London
NW9 5GR
England